A guy changes his Facebook name to ‘Customer Support’, trolls customers complaining on Facebook – and the results are quite hilarious!
‘Customer Support’ Trolls Customers
Photo credit: Memehun3 / Facebook
With people stuck in their homes amid the lockdown, there’s not really much for many of them to do. Some are tired of doing movie marathons and scrolling through Facebook the entire day. One guy found a way to cure his boredom by trolling customers complaining against brands on Facebook.
This genius of a guy changed his name to ‘Customer Support’ and began replying to random customer complaints on Facebook. The results are gold! It helps, too, that this guy has a hilarious sense of humor. However, the customers weren’t as happy with the replies as netizens are.
On Sainsbury’s official Facebook page, a woman complained about finding only 14 ‘Always’ sanitary pads in a pack that says it has 16 inside. The woman said she won’t use the rest of the pads as she believes the pack had been tampered with. Then, she asked whether she should complain to Sainsbury’s (UK’s largest supermarket chain) or if she should message Always about it.
Before the company’s official representative could reply, the troll account replied, asking the woman whether she’s mad because “it’s that time of the month”. Angrily, the woman told it was a rude and unprofessional reply.
“I’m sorry, you’re absolutely right. Jokes about a woman’s menstrual cycle are not funny. Period!” the troll account replied. LOL.
Other responses were just as funny. Netizens had a good laugh over the hilarious comments even if the customers were too angry to realize that they were being trolled by a fake ‘Customer Support’ account.
Key Aspects in Customer Support
Customer support, as its name implies, provides support to the customer for various aspects of the business, from answering queries about a particular product even before they buy something or providing assistance after the customer buys the product.
Here are the key aspects of customer support:
- Style – should you provide a comprehensive answer or simply reply to what is being asked?
- Voice and tone – should it be formal or relaxed and chatty?
- Quality – make sure the response remains professional and free of grammar errors
- Speed – reply as fast as possible
- Coverage – is the service available 24/7?
- Language – can you handle different language options?
- Process – how can customers escalate a complaint or question?