Remember that row over reclining seats that got the internet divided some weeks ago? Well, it’s definitely not the first time that such a problem occurred – and two disgruntled passengers shared an experience that would definitely make your blood boil.
Podcast Host Gets MacBook Damaged
The host of the daily news podcast Hard Factor News, Pat Cassidy, was busy working on his MacBook while riding a plane after the passenger in front reclined the seat without checking what the person at the back was doing.
“@Delta small note for the suggestion box, maybe have a little warning sign or someway to prevent my laptop from being destroyed when the person in front of me reclines their seat,” Pat wrote on Twitter as he shared a photo of the damaged MacBook.
@Delta small note for the suggestion box, maybe have a little warning sign or someway to prevent my laptop from being destroyed when the person in front of me reclines their seat. pic.twitter.com/QHmphXiDhH
— The Beave ( ๏ Y ๏ ) (@HardFactorPat) February 26, 2020
What irked Pat the most is that the flight attendant wasn’t concerned about his damaged MacBook, he claimed.
“Also, this one is more of a critique than a suggestion. I really appreciate that your flight attendant came over to tell me that the passenger in front of me ‘needs to be able to recline’ and then asked him ‘if he was okay?’ as if your seat hadn’t just ruined my livelihood,” Pat added.
He was reportedly given a $75 gift card but he couldn’t accept the airline’s explanation.
“Update: @Delta is giving me the equivalent of a $75 gift card and an explanation that you would give a six year old. Cool,” Pat wrote in another tweet.
“I’m sorry your laptop was broken due to another passenger reclining on your seat. It’s not fair when one person’s behavior affects another person. Please know that personal property damaged in-flight as a result of a passenger action is not reimbursable. We regret the inconvenience this has caused you,” the airline wrote.
Chief Marketing Officer Gets MacBook Damaged
In another flight on the same airline, Chief Marketing Officer Jud Mackrill also had a similar experience as his MacBook’s screen broke when the person in front also reclined her seat. Thankfully, he had a better experience with customer service and the broken gadget was taken care of by his Apple Care.
So this happened on my flight home… pic.twitter.com/FQx7lS2ejT
— Jud Mackrill 🎈 (@JudMackrill) October 4, 2019
“Person in front of me reclined and my MacBook Pro screen got caught in the angle. The person in front then gave her seat and extra push – shredding my screen,” Jud explained.
What is Apple Care?
Apple Care is the plan that extends the gadget’s warranty coverage, for a fee.
“Most Apple hardware comes with a one-year limited warranty and up to 90 days of complimentary technical support. To extend your coverage further, purchase the AppleCare Protection Plan,” Apple suggests on its website.