Globe Telecom Reveals Reason Why It Will Charge an Additional P5 on 911 Calls

MANILA, Philippines- On Wednesday, July 27, Globe Telecom Inc. informed its subscribers that it will charge an additional P5 per call for those who will be calling the 911 emergency hotline. As promised by President Rodrigo Duterte, the 911 hotline will serve as the country’s national emergency hotline number.

In his statement, Globe General Counsel Froilan Castelo said that the move to charge an additional P5 on top of the regular voice charges was suggested by the government to discourage prank calls.



“We would also like to inform our customers that those calling the hotlines will incur regular voice charges plus an additional P5/call for those calling the 911 hotline,” Castelo said.

He added that the telecom company is ready to transmit voice calls for emergency hotline 911 and 24 hour-complaint hotline 8888 beginning August 1 as “directed by the government”. The company is also working to immediately enable transmission of text messages thru 8888 within 30 to 45 days.

Set to replace the Patrol 117, the 911 hotline will serve as the country’s national emergency hotline number. The Memorandum of Agreement designating 911 as the new national emergency hotline was signed by the DILG Secretary as well as telecommunications companies.

Meanwhile, the 8888 hotline will allow citizens to report corrupt officials, under performing government employees and unfinished government projects.

According to the DILG, the Patrol 117 emergency hotline received an average of 57 hang and prank calls per hour in 2015.

How to deal with prank callers?

Prank calls that involves harassment, threats and obscenity can be a serious problem as it can interrupt your activities and cause unnecessary stress. Fortunately, there are ways to stop a prank caller from calling.

Here are some methods according to WikiHow:

  1. Contact your landline or mobile phone company and seek their help to manage prank calls.
  2. Use a caller ID, answering machine or voicemail to screen your calls on landline phones.
  3. Block the prank calls using your phone or company service feature.
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