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Customer Emails URC About Burnt ‘Roller Coaster’ Piece, Receives Box of Goodies

After emailing the company about a burnt piece of ‘Roller Coaster’, one customer received a bag of goodies! He would later share his story on social media – and everyone’s now trying to find a burnt piece on their chips, too! LOL.

Photo credit: Facebook / Jezra Deniega Dometita

While eating a bag of ‘Roller Coaster’ chips, Jezra Deniega Dometita noticed that there was a burnt piece inside.

Photo credit: Facebook / Jezra Deniega Dometita

Jezra decided to email the Universal Robina Corporation about this burnt piece, perhaps in jest; yet the company took the matter seriously. What followed next was something that netizens hope other companies would really follow in terms of dealing with customer complaints.

Photo credit: Facebook / Jezra Deniega Dometita

The message was really just so short and simple.

Bakit po may tutong sa Roller Coaster ko?” Jezra wrote the company in an email dated November 24, 2018.

Photo credit: Facebook / Jezra Deniega Dometita

Amazingly, within the same day the company would respond to the concern.

The URC customer service representative who handled the concern apologized to Jezra for the burnt piece and the inconvenience this had brought him. They asked for his address so they can “get back to you immediately and help you with your concern”.

Photo credit: Facebook / Jezra Deniega Dometita

On January 9, Jezra received a package from URC – and the box was filled with various goodies! Various chips had been sent to Jezra, but there were also packs of biscuits inside the box.

Photo credit: Facebook / Jezra Deniega Dometita

Now that’s what you call awesome customer service!

Amazed over the experience, Jezra shared his story on social media. Understandably, a lot of netizens were impressed over URC’s response to the complaint.

Photo credit: Facebook / Jezra Deniega Dometita

Many commented that they had actually experienced something similar but just ate the burnt piece or threw it away. Had they known about URC’s awesome customer service response, these netizens said they would have also emailed the company about it.

Photo credit: Facebook / Jezra Deniega Dometita

Others also shared their experiences with other companies, but most did not send the customers a box of products for the ‘inconvenience’ like URC did.

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